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Return to shop1. Return Period
Customers may request a return within 30 days from the date the order is delivered.
Return requests submitted after 30 days may not be accepted.
2. Return Requirements
To be eligible for a return, the pet supply product must be returned in its original condition.
The product must be:
Unused
Unopened when applicable
Clean and in original condition
Unaltered
Free from damage, stains, odors, or other signs of use
3. Original Components
The product must include all original components, packaging, accessories, instructions, and other materials provided with the order when applicable.
4. Pet Supply Products
All pet supply products purchased through trailtailsllc.com may be eligible for return if they satisfy the return requirements stated in this policy.
Products that do not meet the return requirements may not be accepted.
5. Return Request
Customers must contact:
before sending a return.
6. Return Information
Customers must provide the applicable order information, the reason for the return, and any relevant details concerning the request.
Customers must receive return instructions before shipping the product.
7. Return Address
919 W 19TH AVE
ANCHORAGE, AK 99503
8. Customer-Paid Return Shipping
If a customer returns a product because of a change of mind, incorrect product selection, product preference change, no longer wanting the product, or another reason not caused by TRAIL TAILS LLC, the customer is responsible for the return shipping cost.
9. Defective, Damaged, or Incorrect Products
If a product arrives defective, damaged, or materially incorrect due to an error attributable to TRAIL TAILS LLC, the customer should contact:
and provide the applicable order information and details concerning the issue.
10. Return Condition
Customers are responsible for packaging returned products appropriately so that products are protected during transportation.
Damage caused by inadequate packaging may affect return eligibility.
11. Products Not Eligible for Return
A return may be refused if the product:
Has been used
Has been opened when applicable
Has been altered
Has been damaged after delivery
Has stains or odors
Is missing original components or packaging
Is returned after the 30-day return period
Otherwise fails to satisfy the return requirements
12. Refund Processing Time
After an approved return is received and inspected, an eligible refund will generally be processed within approximately 3 business days.
13. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in the customer’s account may depend on the customer’s bank or payment provider.
14. Exchanges
Customers requesting an exchange must contact:
within 30 days from the date of delivery.
Exchanges are subject to the applicable return requirements and product availability.
15. Return and Refund Contact Information
Company Name:
TRAIL TAILS LLC
Address:
919 W 19TH AVE
ANCHORAGE, AK 99503
Email: